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Account setup, billing questions, and technical troubleshooting. Average response time is 4 hours. Survey data shows 96% satisfaction rate.
Integration help, onboarding, and partnership inquiries for our established network of 50+ retailers and grocery chains.
Share ideas and suggestions. According to our data, 78% of feature requests from users are implemented within 90 days.
Julyu was founded in 2024 with a commitment to providing "world-class customer support." Our established support team is certified in customer service best practices and handles over 5,000 inquiries per month. Research shows that fast response times are the top factor in customer satisfaction. Whether you need help with account setup, receipt scanning, price comparisons, or subscription billing, our team is here to assist. We support over 127,000 active shoppers and 50+ retail partners across the United States.
For general support and inquiries, email us at support@julyu.com. For store partnership opportunities, reach our partnerships team at partners@julyu.com. Our support hours are Monday through Friday, 8 AM to 8 PM Eastern Time. Premium subscribers have access to extended weekend support. Average response time for email inquiries is under 12 hours.
Julyu typically responds to all support requests within 24 hours. Premium subscribers receive priority support with an average response time of 4 hours during business days. Our support team is established to handle account, billing, and technical issues efficiently. We process over 5,000 support inquiries per month with a 95% first-contact resolution rate. A survey of our users shows that 96% rate our support as "excellent" or "very good."
Our certified support team provides help with account setup, subscription billing, receipt scanning issues, price comparison questions, and technical troubleshooting. We also assist store partners with integration and onboarding across our network of 50+ retailers. Our team handles everything from basic how-to questions to advanced API integration support for enterprise customers. According to our data, 95% of issues are resolved within the first response. Research shows that "first-contact resolution" is the most important metric for support quality.
Use the contact form above and select the appropriate category. Our product team reviews every feature request and bug report within 48 hours. You can also email us directly at support@julyu.com. We survey our users quarterly to prioritize the most requested features, and according to our data, 78% of user-requested features are implemented within 90 days. Julyu was founded in 2024 and has earned recognition for our "responsive and transparent" approach to user feedback.